This is required under IMDA regulations to verify your identity and ensure a secure registration process.

Yes, foreigners may sign up provided they hold a valid Singpass account. Singpass verification is required for postpaid mobile lines and selected regulated services.

You must be at least 18 years old to register a postpaid line under your own name.

From 28 February 2026, all individual customers can have up to 10 postpaid mobile lines per personal ID across all telcos in Singapore, including Mobile Virtual Network Operators (MVNOs).

"This applies to individual customers holding: NRIC or Valid Work Pass (E.g. Employment Pass, S Pass, Work Permit) Passport holders are not eligible to sign up for postpaid mobile lines. Corporate Individual Scheme (CIS) discounted lines are excluded from the line count; however, any non-CIS lines will be counted towards the 10-line limit. "

You can check the number of postpaid lines registered to your NRIC/FIN on IMDA’s web portal (Central Registration Query System) at go.gov.sg/simcardhowmany.

If you already have 10 postpaid mobile lines across all telcos, your application for an 11th line will not be approved. This is because IMDA limits each individual to a maximum of 10 postpaid mobile lines in total across all service providers.

We offer customisable SIM plans that let you build a plan based on your needs. There is a minimum requirement depending on the type of service you choose.

Yes. Provide your account details during sign up and we’ll transfer your number.

You may register up to 10 postpaid mobile lines in total across all operators in Singapore, as required by the Infocomm Media Development Authority (IMDA). This requirement takes effect from 28 February 2026.

Yes, a minimum monthly fee applies depending on the service type: 4G SIM: $10/month minimum plan 4G SIM with Device Bundle: $15/month minimum plan throughout the contract period

Yes, you can change your SIM plan bundle based on your usage needs, as long as the selected plan meets the minimum monthly fee requirement of $10 for 4G and $15 for 5G plans. If your SIM plan is bundled with a device contract, you must continue to maintain a plan at or above the minimum required level for the entire duration of the contract period.

If you’d like to subscribe to a device, you’ll need to sign up for a SIM plan of $15 or above. This is the minimum plan required to qualify for a device bundle.

SIM plans bundled with a device subscription come with a 24-month contract, which will be shown during sign-up. After the contract ends, your SIM plan will continue as a standard SIM-only plan without a contract.

Don’t worry — you can request a replacement SIM through our app or customer service support. Your mobile number and plan will remain unchanged, and we’ll help you get reconnected as quickly as possible.

No. SIM plans are non-transferable and must remain under the registered account holder’s name.

Yes. You can temporarily freeze your SIM plan if you don’t need it for a while. When you’re ready to use it again, simply unfreeze it in the app under “Manage Lines” and your service will resume.

After you sign up, we’ll send your physical SIM card to you. Once you receive it, insert the card into your device and enter the activation code we send to your registered email. Your SIM plan will then be ready to use.

Yes. During sign‑up, you can select a physical SIM (delivered to you) or an eSIM (installed instantly through the app). Please note that eSIM is only supported on compatible devices — check your phone’s settings or manufacturer’s website to confirm.

Most newer smartphones, tablets, and wearables support eSIM. Check your device settings or the manufacturer’s website to confirm compatibility.

Go to your phone’s settings and look for “SIM” or “Cellular.” If you see an option to add an eSIM, your device is compatible.

Yes. During sign‑up, provide your current mobile number and account details. Once verified, we’ll transfer your number to your new SIM plan.

Port‑in usually completes within 1–2 working days. We’ll notify you once it’s successful.

Yes. You can request to port‑out your number to another provider. Just follow their instructions, and we’ll release your number once verified.

If port‑in fails, we’ll notify you and explain the reason. You can retry with the correct details or continue with a new number.

Yes. You can upgrade or downgrade your SIM plan through the app or customer support.

Go to the app under “Manage Plan” and select the option to upgrade or downgrade. Changes will take effect in your next billing cycle.

Yes, you can cancel your SIM plan together with the Device subscription during the contract period. However, an early termination fee will apply.

Yes, you can change your SIM plan while on a device contract, as long as you stay at or above the minimum plan required.

Calls, SMS, and data are customisable. You only pay for what you choose. When your selected data quota runs out, data usage will pause automatically to prevent extra charges. You can resume anytime by purchasing an add‑on.

You can purchase add ons anytime through the self‑care app.

Yes. You can purchase add‑ons anytime through the app. They’ll be applied instantly to your plan.

A device subscription lets you use a device with a monthly fee over a fixed contract period, with options to upgrade or own the device at the end.

Eligibility depends on your account status and credit assessment. You’ll see available options in the app.

Yes. A valid SIM plan is required to start a device subscription.

No. Device subscriptions are bundled with our SIM plan and cannot be separated during the contract period. However, you can port in your existing mobile number to the bundled SIM plan when you subscribe.

Yes. You can port-in your existing mobile number when starting a device subscription, subject to eligibility and terms.

Yes, you may upgrade your SIM plan within contract period but downgrades below the minimum $15 SIM plan are not available during the contract period.

Even if the SIM is not actively used, the SIM plan will continue to auto‑renew and your device subscription payments will continue until the contract ends or is fully settled.

You can start directly in the app by selecting your preferred device and SIM plan.

Devices are shipped after your subscription is approved. Delivery usually takes 2-3 working days, and you’ll get tracking details by email.

Yes. You can upgrade or downgrade your device subscription through the app or customer support.

No. Device subscriptions cannot be paused. If you don’t need the device anymore, you may choose to terminate your subscription. Once terminated, the device must be returned, and billing will stop. Please note that early termination charges may apply if your subscription is still within its minimum contract period.

No. Device subscriptions are non‑transferable and must stay under the registered account holder’s name.

Your subscription will still continue on a month‑to‑month basis until month 30, when the device will becomes yours automatically (auto‑ownership), unless you choose to terminate or switch to another device in between.

Yes. You can request early termination anytime via the app. The device must be returned, and billing will stop once the termination is processed. Alternatively, you may choose to pay to own the device instead of returning it. Please note that early termination charges may apply if your subscription is still within its minimum contract period.

Yes. If you terminate your device subscription before completing the minimum contract period, early termination charges may apply. The exact charges will be shown in the app when you request termination or choose to pay to own the device.

All subscribed devices come with mandatory Swap Protect. If your device is damaged or lost, you can submit a service request under “Manage Device” in the app. Please note that service request fees may apply, and the applicable terms and charges will be shown in the app at the time of your request.

Yes. You can request an upgrade to a new device via the app once you have completed at least 6 months of your subscription.

You can view all your subscription details in the app under "Manage Device".

If you need to return your device (for example, due to upgrade or termination), our courier partner will pick it up from you. You just need to provide your preferred pick‑up date in the app and have the device ready for collection.

Yes. You can have up to two device subscriptions under your account, subject to terms and conditions. Each subscription is managed separately in the app, and approval depends on your eligibility and credit assessment.

Devices under subscription are locked to ensure compliance with contract terms. The lock will be removed once the subscription is completed or the device is fully owned.

Your device may be locked if your subscription is suspended due to overdue payments or account issues. Once the suspension is resolved and your account is reinstated, the device lock will be lifted.

You can pay with your credit or debit card, online banking, or other supported methods. For SIMs bundled with a device, payments are saved securely and renewed automatically, so your service continues without interruption.

Yes. Early renewal is allowed and recommended, especially for SIM plans tied to a device subscription, to avoid service interruption.

If your SIM is bundled with a device subscription: the SIM plan is automatically renewed together with the device subscription using your saved payment method. This ensures uninterrupted service throughout the contract period. During the contract, the SIM plan and device subscription are billed together and cannot be paid separately.

No. For device subscriptions, the SIM plan is part of the bundle and will remain active and auto‑renewed until the device contract ends or is fully settled.

If payment isn’t received by the next day after your due date, your SIM plan will be suspended. Once you make the payment, your service will be restored automatically.

Subscription fees are billed monthly together with your SIM plan renewal fees

Most subscriptions doesn't require upfront payment, but eligibility rules may apply.

Payments are made monthly using your saved credit or debit card. They’re charged automatically so your subscription continues without interruption.

If you miss a payment, you’ll receive a notification via the app with instructions to settle the outstanding balance. Your subscription may be suspended until payment is made. Continued non‑payment could lead to termination of your subscription and the device being required to be returned.

Data roaming lets you stay connected to the internet when traveling outside your home country. Your phone connects to our partner networks overseas so you can use mobile data.

Data roaming is enabled by default. You can manage it anytime in the app or portal under My Profile → Roaming Services. If you prefer not to use data while abroad, you can switch it off there.

Data roaming charges vary depending on the country and operator. As a special benefit, customers enjoy 3GB of free data roaming when traveling in Malaysia, Indonesia, and Thailand. For other destinations, you can purchase a roaming package add‑on through the app to manage costs.

Yes. We offer data roaming packages that give you flexibility while traveling. You can browse and purchase available packages directly in the app under the Roaming section.

When you arrive overseas, your phone will automatically connect to a partner network. You may receive a welcome SMS confirming that data roaming is active if you have a roaming package and roaming settings are enabled.

We offer roaming call add-on if the destination country's network partner support VoLTE.

You can check VoLTE support in the Roaming section of our app or portal. The list of partner networks will show whether VoLTE calling is available in your destination country. If VoLTE is supported, you may be able to make calls while roaming; otherwise, only data roaming will be available.

If data roaming doesn’t connect, restart your phone, check that roaming is enabled in both your device settings and the app, and try manually selecting a partner network from your phone’s list. If it still doesn’t work after these steps, please contact customer support for assistance.

Data roaming is supported in most countries through our partner networks, but coverage depends on local operator agreements, so some destinations may have limited or no service — you can check the Roaming section in the app for the latest supported countries.

You can view your data roaming usage in the app under Usage Details — simply tap View All Usage to see the breakdown of your roaming activity.

Yes, you may receive a welcome SMS when you arrive overseas, and if you have a roaming package, we will send usage alerts when you reach certain percentages of your data quota to help you keep track while traveling.

You can manage data roaming anytime in the app under My Profile → Roaming & IDD. Simply toggle roaming off before you travel if you don’t want to use it, and toggle it back on when you need to re‑enable the service.

Your roaming package is valid for the duration specified at purchase, and you can check the exact expiry date and time in the app under Usage Details → View All Usage.

Once your roaming package expires or you use up the allowance, data roaming will stop automatically, and you will need to purchase a new package in the app to continue using the service.

International Direct Dialing (IDD) is a service that lets you call overseas numbers directly from your mobile, without needing operator assistance, by using the international prefix and country code.

IDD is automatically enabled on your line, and you can manage it anytime in the app under My Profile → Roaming & IDD

IDD call charges depend on the destination country, and to help manage costs we offer discounted IDD packages for selected countries, which you can browse and purchase directly in the app.

To make an IDD call, dial the IDD prefix (018), then enter the country code (for example, 1 for the USA or 44 for the UK), followed by the area code if applicable and the local number. For instance, to call London you would dial 018 44 20 XXXXXXXX.

You can check your IDD call usage in the app under Usage Details → View All Usage, where you’ll see a breakdown of your international calls and any package balances.

If you subscribe to an IDD package, you will receive usage alerts when you reach certain thresholds of your call allowance, helping you keep track of your balance while making international calls.

You can manage IDD anytime in the app under My Profile → Roaming & IDD, where you simply toggle the service off if you don’t want to use it and switch it back on when you need to make international calls again.

Your IDD package is valid for the duration stated at purchase, and once it ends or the allowance is fully used, you will need to buy a new package to continue making international calls.

Yes. Receiving international calls follows your local incoming call rules, so you can answer them just like any other call.

Your IDD call is successful once you hear the ringing tone after dialing, which means the call has been connected through the IDD service.

If you do not have an active IDD package, your international call will not be connected. To make IDD calls, you need to purchase a package first in the app.